Our Policy
The UiTM Library Policy aims to fulfill the goals of teaching and learning, research innovation and commercialization, academic-industry and community collaboration, leadership, and entrepreneurship through library management, the development of knowledge resources, library services, institutional repository, and university archives to achieve the university's strategic direction.
Mission
A catalyst for UiTM members to become knowledgeable through comprehensive, relevant, and access to up-to-date information, as well as quality facilities to meet the needs of teaching, learning, and research.
Objectives
- Empowering the delivery system of UiTM Library services as a center of information excellence that remains relevant, referred to, and respected.
- Diversifying comprehensive, up-to-date, and relevant knowledge resources in various formats that can be accessed physically and virtually.
- Providing a conducive environment for teaching, learning, and research.
- Improving the latest information and communication technology facilities, focusing on customer needs.
- Empowering human capital through the values of ESI (Excellence, Synergy, Integrity) among UiTM staff.
- Enhancing relationships and collaboration with external organizations through industry networking activities.
Quality Objectives
01
Ensure that 85% of the University community uses the UiTM Digital Library.
02
Ensure Customer Satisfaction reaches 90%.
03
Ensure 100% ownership of syllabus materials in the Reference Resource Collection.
04
Ensure library staff expertise is sought through 24 knowledge-sharing invitations annually.
05
Ensure 1,500,000 visitors utilize the physical services of the UiTM Library.
06
Ensure 100% of the registered Archival Collection is accessible through the Online Finding Archive (OFA).
Client Charter
01
Ensure successful Book Delivery Service requests are fulfilled within 3 working days.
02
Ensure successful Interlibrary Loan materials are provided within two (2) weeks from the date of request.
03
Ensure customer complaints and feedback are responded to within one (1) working day.
04
Ensure requests for University Archive materials are fulfilled within three (3) working days.
05
Ensure the Digital Library Portal is accessible 24/7 to customers.
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